Contact Us
Our team is available 24/7 for emergency support.
Immediate Response Required?
For urgent matters such as trauma, unattended death, or severe biohazard spills, please call our 24-hour emergency hotline directly. Our team is standing by to support you.
24/7 Emergency Hotline
1800 246 367General Service Enquiries
Operations Office
16 Attunga St, Kingston QLD 4114
(Note: Dispatch facility strictly mobile. Facility is not open to public without prior arrangement)
Send a Secure Inquiry
For non-emergency quotes and consultations, please use the form below. All correspondence is held in strict confidence.
What Happens When You Call
Our emergency line is answered 24 hours a day by a person, not an answering service. You will speak to someone who has handled this situation before and who can dispatch a team immediately.
Most people calling us have never needed this service and have no idea what to say. That is completely normal, and it is our job to guide the conversation rather than yours.
What we will ask
We keep the initial call short and practical. We ask the property address, the type of property, which rooms are affected, and who holds access. If police or a coroner have been involved, we ask whether the scene has been formally released, because we cannot attend before it has been.
We will not ask you to describe anything you find difficult to repeat. If a friend, neighbour, solicitor or agent is handling arrangements on your behalf, give us their number and we will deal with them directly from that point.
What happens next
- We dispatch or schedule. For an emergency, a team is dispatched immediately and we give you an arrival window. For a non-urgent job, we book a time that suits you.
- We attend and assess. Our technicians arrive in unmarked vehicles and assess the full extent of contamination, including areas not visible from the surface.
- We quote before starting. You receive a scope of works and a cost. Nothing begins until you approve it.
- We complete and verify. We remediate, verify the result by testing, and hand back the property with full documentation.
Useful Things to Know Before You Call
You do not need to have decided anything
Call us to ask questions. Plenty of people phone to understand their options, what it might cost, or whether insurance is likely to cover it, and then call back later. There is no obligation and no pressure.
Keep people out of the affected area
Treat the area as contaminated and keep people and pets away, including from the floor beyond the visible edge. Do not attempt to clean it, and do not use a household vacuum, which will spread contamination rather than remove it.
Photograph it if you safely can
Photographs taken before anything is moved help an insurance claim considerably. Take them from a distance if that is easier. Do not enter the area to get a better angle.
You may not be the one who pays
Home, contents and landlord policies frequently cover biohazard and trauma remediation. Where an estate is involved, the cost is usually met by the estate rather than by an individual family member. Where a property is tenanted, responsibility depends on the circumstances. Ask us on the phone and we will tell you plainly how these situations normally work.
Who can arrange the work
We take instructions from property owners, next of kin, executors and solicitors, the public trustee, real estate agents and property managers, body corporates and building managers, employers, and insurers or loss adjusters acting for a client. If you are unsure whether you are the right person to be arranging it, call and we will help you work that out.
For non-urgent enquiries
Use the form on this page or email us for quotes, consultations, recurring sharps sweep schedules, or to discuss an arrangement for a property portfolio. We respond to written enquiries promptly, and all correspondence is treated in strict confidence.
Our Professional Specialist Network
For complex restorations and high-risk environments, we coordinate with the industry's most trusted specialists to ensure structural integrity and medical-grade safety.
QBCC Licensed Builders
For structural remediations and repairs, we work in close coordination with QBCC Licensed Builders to ensure all property restorations meet strict Queensland building standards.
Occupational Hygienists
To provide absolute peace of mind, we partner with independent Occupational Hygienists (OHs) for post-remediation verification, air quality testing, and independent clearance reporting.
Contact & Dispatch FAQ
Quick answers about engaging our services.
Do I need to call the emergency line for a quote?
If you have an immediate trauma, spill, or biological hazard, yes, call the emergency hotline 24/7 for immediate support. If you require a non-urgent consultation (e.g., a hoarding clean scheduling), you may use the secure inquiry form.
Is my inquiry completely confidential?
Yes, client privacy is paramount to our operation. Only authorized management teams will review your inquiry, and all communication is held in strict confidence.
Are there any upfront fees for an assessment?
For most biohazard scenarios, we provide a rapid, professional on-site visual assessment before issuing a comprehensive and transparent quote.